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Delivery and Refund

By registering on our website as a customer and purchasing products placed on it you agree to this Delivery and Refund terms in full.

Refund Due to Non-Delivery

The maximum time for the order delivery is 30 days. Delivery time may depend on the global pandemic restrictions. It also depends but is not limited to the destination and /or the postal services. If you haven’t received your order on a determined time, please try the below methods to solve the problem:

  • 1. Track your order again using the tracking number provided to make sure the delivery is still in process.

If you find the tracking number is invalid or there are other problems with the order delivery, please contact us for more shipping information.
To contact regarding the issue, click My Account → Orders → Start Communication → Post a message or send an email at

  • 2. If your order was not received within a 30 day period or on a
    determined time by the supplier/postal service, and the seller didn't answer your messages, you can apply for a refund by opening a dispute. Find out how to open a dispute here.

Refund Due to Defective Products

Please test all products for defects after you receive your order and read the product’s information carefully to make sure you use it properly. If there are any problems with the product, which include but are not limited to: defective product, product not as described, you have a legal right to request a refund or ask for an exchange. Note that you must contact us within the 60 days period to agree on a solution.
Find out more information on our Guarantee and Return.

If you agree for a refund or if the refund results from a dispute process, will pay you back. It may take up to 7 business days for a full refund to arrive to your account.

If you have any questions regarding our Delivery and Refund process, please fill out the contact us form and our support team will contact you.