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Shipping Policy

Vawoo.co.uk gives a unique possibility to distribute your one-of-a-kind vape products using domestic and international shipment, and to get your items into the hands of your buyers quickly and securely. This Shipping Policy explains your rights and obligations as a supplier along with responsibilities toward customers.

This Policy is a part of our Terms and Conditions for Suppliers. Please read this Policy so as our Terms attentively. By selling your items on this website and using our services, you are agreeing to these Policy and our Terms.

1. SHIPPING YOUR ITEMS

You as a supplier are the one responsible for shipping your sold items to buyers. You have a right to choose shipping methods and to control the countries available for your products’ delivery. When you choose to offer international shipping, your products can then be purchased by buyers residing outside the UK. The supplier's panel is provided with a special tool where you can choose the most appropriate countries for further buying and shipping procedures. Please keep in mind that you are ultimately responsible for making sure that your buyers receive the item(s) they purchased from you.

By supplying Vawoo.co.uk you agree and warrant to:

  • 1.1 Provide an accurate “ships-from” address;
  • 1.2 Provide reliable postal services to your buyers;
  • 1.3 Process an order within 5 business days. Processing means sending the item(s) to its destination and providing the customer with a tracking number. Please make sure you present valid tracking number;
  • 1.4 Ship items promptly. Prompt shipping means that the shipping services you work with deliver each item within maximum 60 business days after it has been ordered by a customer. The delivery time depends on shipping method and shipping destination.
  • 1.5 Make sure you deliver items to the address provided by the customer. Mis-delivery is likely to result a non-delivery case, where you are obliged either to pay money back, or deliver one more item to the right address;
  • 1.6 Prepare for international orders by identifying international shipping providers who can fulfill your shipment options;
  • 1.7 Comply with all local shipping and customs regulations;
  • 1.8 Be fully responsible for delays or other shipping problems that may occur during the shipping;
  • 1.9 By providing a tracking number, you give permission to the Vawoo customer to collect and share the tracking information received from your chosen shipping carrier with the customer.


If for any reason an order does not arrive, be prepared to provide valid proof of shipping. Valid proof of shipping must show that the item was shipped and that it was sent to the correct address provided.

2. API INTEGRATION

The Shipping Application Programming Interface (API) allows you to integrate UPS shipping functionality directly into our website.
To get an API key, you must be registered in a company providing shipping services and have an invoice agreement with them. After you endorse an agreement with the company, you get an API key.

The API key is provided to you by the shipping company you cooperate with, in order to offer different shipping alternatives to your end customers. The API key contains detailed information about the features and delivery prices for each of the following conditions:

  • - The shipping destination;
  • - The product’s characteristics which may include but are not limited to: weight and quantity;
  • - The shipping method: pick up the shipment at a post office, get the shipment delivered to the mailbox or get delivery to the door.

The API key may show an estimated delivery time, depending on the shipping destination;

After you receive an API key, you will have to fill out a special field on our website where you will enter this key. Due to API you don’t have to introduce the delivery costs for every country separately. The key automatically shows the price for shipping taking into account the conditions above.
If you have any questions or concerns about our Shipping Policy, please contact us via support@vawoo.co.uk.