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Terms and Conditions

1. GENERAL

These Terms and Conditions apply to Your use of the website as a customer/ buyer. By purchasing or ordering any product from Vawoo.co.uk You agree with the Terms and Conditions established on the website. Please take time to read attentively these Terms and Conditions along with our Privacy Policy which govern Your participation and use of our website.

“Terms” means these Terms and Conditions;

“Customer”, “Buyer” mean any person of the legal age (18+) registered on the website as a customer in order to purchase vape products;

“Supplier”, “Supplier” mean any vape company registered on the website as a supplier in order to ship vape products;

“We”, “us”, “our” refer to Vawoo.co.uk, a vape platform specially created for selling and purchasing e-liquids, vape mods, other vape devices and accessories.

“You”, “Your” refer to any person ordering or purchasing from Vawoo.co.uk.

“Users” refers to unauthorized visitors, registered and authorized suppliers and buyers.

“Personal information” means any personal data and details we collect from You and You provide us with.

“Goods” means any vape product placed on the website.

“Website”, “Site” refer to Vawoo.co.uk.

2. COPYRIGHTS, TRADEMARKS & THIRD PARTY LINKS

The website is owned and operated by AEV SOLUTIONS LIMITED.
AEV SOLUTIONS LIMITED owns the copyright of all materials provided herein. All rights reserved.

This website contains links to websites which are not maintained by Vawoo.co.uk. Third party links are not under Vawoo.co.uk’s control and we are not responsible for the content, products or services you may find on those websites. Third party websites are provided for your convenience and information only.

3. LANGUAGE

At the present moment all services and information placed on the platform is available in English language version only. Taking into account the international users of our site, the universal English language version is provided for Your convenience. If there are any changes in languages available on the platform, the information will be immediately posted on this Terms and Conditions page.

4. RIGHTS AND OBLIGATIONS

4.1. As a customer You undertake:

  • 4.1.1 that You are of the legal age for purchasing and using vape products according to the eligibility law of Your country;
  • 4.1.2 not to use the Website for any illegal purpose and to agree to use it in accordance with these Terms;
  • 4.1.3 to provide only legal personal data including Your first and last names, date of birth, billing and shipping address, bank card data, e-mail address;
  • 4.1.4 not to impersonate any other entity, to use false personal name or bank card;
  • 4.1.5 not to place or transmit any discriminative, offensive and/or defamatory content that can violate or infringe the rights of any person, firm or company and cause inconvenience to a third party;
  • 4.1.6 not to attempt any unauthorized access to any part or component of the Website;
  • 4.1.7 to inform us immediately if Your account was hacked by submitting contact us form.
  • 4.1.8 to notify us immediately of any changes to Your personal Information;
  • 4.1.9 to use this Website and the products placed on the Website according and in all respect to the vape regulations established in the UK and/or the country You purchase from. Please note that if you're resident of the country with specific vape regulations, then it is your responsibility to ensure that the products you order from Vawoo.co.uk comply with the local laws that apply in your country and to take responsibility for importing the goods into your country. Neither we nor the supplier will be responsible for products which are stopped at customs or which do not meet the legislation which applies in your country.

4.2. As a customer You have right to:

  • 4.2.1 buy any product placed on the Website, if it is allowed for selling/shipping to Your country;
  • 4.2.2 contact us for additional product details regarding the product’s description, shipping process, etc, once the item is ordered;
  • 4.2.3 open dispute if there is a problem occurred with the product You ordered or the delivery process. More information about the dispute terms and conditions You can find here.

4.3. We reserve the right to:

  • 4.3.1 update, make changes to our site, policies, and these Terms at any time. Any changes to this policy will be posted on this Website with the date of the last update. It is Your responsibility to check our Website periodically for changes.
    If we make material changes to these Terms and Conditions, we will notify You by e-mail or by posting a notice on Vawoo.co.uk prior to the effective date of the changes.
    Please review other policies, such as our Privacy Policy, Guarantee & Return And Shipping & Tracking policies, posted on this site. These policies also govern Your use of our Website.
  • 4.3.2 remove any content we believe discriminative, illegal or, but not limited to, offensive to any third party.
  • 4.3.4 disable any account we strongly believe to be hacked, operated by a person under the legal vaping age (18); placing any discriminative, offensive and/or defamatory content;
5. PERSONAL DATA

5.1 You need a personal account in order to purchase vape products from the Website and to use our services in full. By submitting the registration form You must provide legal personal data that includes: Your first and last names, date of birth, gender, shipping and billing address, telephone number, e-mail, bank card information.

5.2 You are not allowed to create or use an account for anyone other than Yourself, provide an email address other than Your own, impersonate Yourself (adopt the identity of someone else) or create multiple accounts on our platform.

5.3 You are also responsible for all activities that occur in connection with Your account.

5.4 You agree to notify us immediately of any unauthorized use of Your account.
Your information may be held and used by us for the following purposes:

5.5 We reserve the right, without prior notice, to restrict Your access to or use of certain services, if we strongly believe that Your account is being hacked, offensive to third parties or containing inappropriate information.

5.6 Your personal information may be held and used by us in the purposes that include, without limitation:

  • - processing your orders or applications;
  • - administering your account and billing;
  • - disclosing your personal information to bank and debit card companies to validate your card and to proceed the transaction;
  • - dealing with requests, enquiries or complaints and other customer care related activities;
  • - sending you email newsletters;

5.7 Your submission of personal information through Vawoo.co.uk is governed by our Privacy Policy. Please visit our Privacy Policy page to fully comprehend how we gather, use and protect Your personal data. Please note that credit card information is always encrypted during transfers over networks.

6. PRODUCTS

6.1 Vawoo.co.uk is a website selling vape products only. The use and purchase of any product from the Website is available for individuals of legal smoking age.

6.2 The vast majority of our e-liquids contain Nicotine which is a toxic and addictive substance. Nicotine-containing liquids are only intended for use by committed smokers of legal smoking age, and are not recommended for use by non-smokers, children, pregnant women or nursing mothers, or by any person suffering from health problems, which include, but are not limited to, heart disease, diabetes, high blood pressure, emphysema or asthma. We can not be responsible for the customers who suffer from heart failure or other diseases. If You have some problems with Your health, please consult a doctor before purchasing any vape product from any online or retail vape store.

6.3 Using our web-site You guarantee that You are aware that nicotine is a highly addictive substance and You are responsible for purchasing the vape products from our platform.

6.4 The vaping devices, clearomizers, e-liquids, batteries and other vape goods must be used in accordance with the instructions provided.

6.5 Do not drink or swallow any vape product and keep them away from children and pets. Avoid skin and direct eye contact with e-liquids: it may be harmful for Your health.

6.6 Although all necessary measures to make product’s packaging child-proof are taken and include all appropriate warnings and instructions, we can not hold responsibility for any personal injury arising from failure to use any product as intended or in accordance with the instructions provided with that product.

6.7 If the product You purchased is damaged, misdescribed or of poor quality, or if You haven’t received the order, please contact us to discuss the issue.

6.8 Products pictures may in some cases differ to the product you will receive. This could be due to a product update or other such change made by manufacturer. Vawoo.co.uk is not responsible for any differences in product’s description and its real appearance.

6.9 You have legal right to get Your money back, if You are not satisfied with the product You ordered. The guarantee of the products purchased from Vawoo.co.uk is governed by our Guarantee & Return page. Please visit the page to find out about the 14-day warranty as well as about the return/ refund procedures.
Please note: in case You decide to return the product You ordered, You must take care of it when it is in Your possession and return it in its original appearance.

7. ORDERS

Please note that by ordering from the Website You agree to our Terms and Conditions.

7.1 All goods and services on Vawoo.co.uk are available for individuals who are of the legal age and who we consider eligible. The eligibility criteria refers to, without limitation, the residents in the UK and other countries and states, even though there are no age regulations in the country You buy from.

7.2 You warrant that the user information, which You are required to provide when offering goods on the Website, is true, accurate, current and complete in all respects.

7.3 You guarantee not to impersonate any other person or entity for the purpose of ordering from the Website.

7.4 Any order made by You will be treated as an offer to purchase from the Website. As long as a product is successfully ordered, the payment for the product and, if necessary, the payment for shipping are withdrawn from your bank card and the purchase is successfully made.

7.5 Once You successfully order a product and it is sent to You, You will receive a track number. 

If for any reason You haven’t received a track number within 3 days, please contact us to find out the problem.

7.6 If You can not order a product please contact us. It may occur because of, but not limited to, the following reasons:

  • 7.6.1 the product You attempt to order is out of stock; You will have the option either to wait until the item is available from stock, to choose the common product or to cancel Your order.
  • 7.6.2 this products can not be shipped to Your country/ region;
  • 7.6.3 You provided incorrect personal information or invalid debit card data;
  • 7.6.4 there are insufficient funds in Your bank card;

If we are not able to accept Your order, You will not be charged for the product.

7.7 When You order from our website, You must provide Your name, phone number, address, payment details and other requested information.

7.8 We will take all reasonable care, in so far as it is in our power to do so, to keep the details of Your order and payment secure, as long as your account is operated by You. We are not liable for any loss caused by an unauthorized access to Your personal account and ordering from the Website.

7.9 Estimated time frames for delivery of products and delays may arise due to matters outside of our and supplier's reasonable control. If any delivery delay occurs please, contact us.

7.10 You guarantee that goods ordered by You from Vawoo.co.uk are legal in Your country or region. Neither Vawoo.co.uk, nor suppliers are responsible for any goods distributed to a country with specific vape regulations or to the countries that restrict the use of vape products.

7.11 Once Your order has been received by You, all risk of damage to, or loss of shall pass to You.

7.12 Cancel order
If for any reason You decide to cancel or change Your order, please contuct us. We will give You further instructions and, if it is possible will cancel the order. Please note that you can cancel the order in very short period of time, if only the order is not sent yet.

7.13 The purchase is completed when you receive the order and confirm the order delivery.

8. PRICE AND PAYMENT

8.1 We reserve the right to change prices without prior notice to You.

8.2 At the present moment Vawoo.co.uk supports debit/credit card payment method. Any changes in payment methods will be placed in these Terms.

8.3 Payment procedure is subject to validation checks and authorization and we will not be liable for any delay caused by failure of such checks or authorization.

8.4 You confirm that the credit card that is being used is Yours.

9. CONTENT

9.1 Content means all the information placed on the website, including but not limited to texts, images, products and prices, location data and all other forms of data or communication provided by You or us.

9.2 You guarantee that:

  • 9.2.1 You or otherwise own control of the content, posted in Your personal customer account;
  • 9.2.2 the content is accurate, and the use of the content You supply will not cause injury to any person or entity and does not violate our Terms and Conditions;
  • 9.2.3 as a browser or registered user of Vawoo.co.uk You agree that You will not copy, download, distribute, re-publish and sell any services or any content mentioned above or use it in commercial purpose;

9.3 We can, but are not obliged to, monitor, edit or remove the information or pictures placed by You which we strongly believe to be illegal in some countries (e.g. German Army Swastika), offensive, unlawful, threatening, violating any third party rights;

10. LIMITATION OF LIABILITY

10.1 Our Website and services are open 24 hours, 7 days a week for all users. However, there is a likelihood that we may sometimes accomplish some technical works on our Website, in order to improve our services. If some works over the platform are planned, we may, but are not obliged to, inform You in advance in order to avoid any misunderstandings and inconvenience.

10.2 We can not warrant that the Website will meet Your requirements or will be timely uninterrupted, secure or error-free. We will not be responsible or liable to You for any loss of content or material uploaded or transmitted through the Website. We cannot warrant that the functions contained in the site will be uninterrupted or error-free, that any defects will be corrected.

10.3 Vawoo.co.uk is not directly responsible for any loss, damage, delay or false delivery of the ordered product.

10.4 Nothing in this Terms shall limit Your rights as a buyer or/ and consumer;

10.5 You agree to be fully responsible for all claims, liability, damages, losses, costs and expenses, including legal fees on a full indemnity cost basis, suffered by Us and arising out of any breach of the Terms by You or by any other person accessing the Website using Your Internet account and/or Your Personal Information.

10.6 The Website may include technical inaccuracies or typographical errors. We reserve the right to make changes periodically and at any time to the Website.

10.7 The Website is not held responsible for TPD compliance of the products.

11. COOKIES

Vawoo.co.uk uses cookies in order to help us remember and process the products in your personal shopping cart, understand and save your preferences for future visits and keep track of advertisements and Website usage.

12. RESTRICTIONS

We will ban your access to our platform, if you aim to:

  • Violate our Website and policies, for example, by writing a fake or defamatory review.
  • Violate any third party's rights, including copyright, discrimination, trade secret, moral right, privacy right, or any other property or proprietary right;
  • Promote a business or other commercial venture or event, not connected with vape products.
  • Send insulting emails, spams, surveys, or other mass messaging, whether commercial in nature or not;
  • Solicit personal information from minors, or submit or transmit pornography;
  • Use the Website being under the legal vaping age (18+)
  • Use a bank card that does not belong to you.
13. CHANGES TO THESE TERMS AND CONDITIONS

Vawoo.co.uk reserves the right, at our sole discretion, to update, make changes to our site, policies, and these Terms at any time. Any changes to this policy will be posted on this website with the date of the last update. It is Your responsibility to check our website periodically for changes.

If we make material changes to these Terms and Conditions, we will notify You by e-mail or by posting a notice on Vawoo.co.uk prior to the effective date of the changes.

14. AGREEMENT

These Terms contain the entire agreement between You and Us relating, but not limited to the use of the Website, orders and payment, content placement. You confirm that You have read these Conditions and You fully understand them and agree with them.

15. CONTACT US

If you have any questions and concerns about our Terms, please fill out our contact us form and our support team will contact you.

Date of Last Revision: June 20, 2020