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Vawoo Payment Policy

Vawoo Payments allow buyers  to use payment forms and methods provided on Vawoo.co.uk. Users of Vawoo.co.uk may pay for their products or services by a debit or credit card in UK Pounds. If you choose to pay for a product with a foreign currency (other than those available on our website), the system will automatically withdraw the payment according to your bank exchange rate. You can also purchase an item using Vawoo.co.uk Gift Card offered to you by Vawoo.co.uk customer. There is no payment required for purchasing products from platform by means of the Gift Card.

This Payment Policy explains your rights and obligations when using Vawoo.co.uk payments as a supplier or customer.

Accepting these terms

This document (Vawoo Payment Policy) sets out your rights and responsibilities when using our payments for Vawoo.co.uk services. The Policy legally is binding contract between you and Vawoo.co.uk when you as a buyer transfer money for your orders, and you as a supplier provide products for Vawoo.

This Payment Policy is a part of our Terms and Conditions. Please read the Policy attentively along with our Terms for Buyers (if you are registered as a customer) and Terms for Suppliers (if you are a supplier). By using Vawoo.co.uk payments, you are agreeing to this Policy and accepting our Terms and Conditions in full.

Overview

Vawoo Payments accept payments with debit and credit cards.

Vawoo.co.uk services and payments are only available for individuals who are at least 18 years old, who register on Vawoo.co.uk as a supplier, buyer or affiliate and are approved for personal account on our website.

Buyers may authorize a payment for a purchase of a product or a Gift Card with debit or credit card. If a buyer orders a product using a Gift Card, there is no payment required.

All the payments are received by Vawoo, we process and keep them. All settlements with the suppliers are a subject of individual consideration with each supplier apart.

Vawoo Affiliates may use Vawoo Payments to receive commissions for their referral services.

Vawoo.co.uk rights and responsibilities

Payments functionality may be made available, modified, or discontinued by us at any time without notice and is subject to the limitations in Terms and Conditions.

For security measure, we reserve the right to the following payment procedure:

  1. A buyer pays for the order using payment systems available on the platform. The order payment   includes the price for an item and the shipping fee (if required). The specific sum for the order is withdrawn from customer’s debit/credit card and transferred to Vawoo - it is held by us until the customer confirms successful order delivery.
  2. In case when a buyer for any reason does not make payment for the purchase, Vawoo.co.uk reserves the right to decline the order. Vawoo.co.uk does not pass any secure data, including payment details information to anyone. Suppliers will only receive shipping information and limited buyer account information necessary to complete the order.
  3. Vawoo.co.uk reserves the right to decline transactions that we believe to be high risk, fraudulent, or in violation of our Terms and Conditions.
  4. We may refuse service of Vawoo Payments to anyone, at any time and for any reason.
  5. We may request proof of your identity if the billing and shipping addresses differ, or if we for any reason believe that the payment is fraudulent, the debit/credit card does not belong to you.

Supplier's rights and obligations

For using Vawoo.co.uk services and receiving payments for your orders, you, as a supplier, must provide valid account information as requested during registration, and you are also responsible for maintaining and updating that information as necessary. You guarantee not to impersonate any other individual or use the name you are not legally authorized to use.

All the settlements with each supplier are an object of individual consideration.

Refunds

Сustomer can open a dispute to get a refund. In the event that a dispute is opened, Vawoo.co.uk reserves the right to pay a refund to a buyer if he/she proves the existing problem with the order in terms of a dispute. The refund may be requested within 14 days after the product has arrived.

In case that a buyer submits a chargeback because of any real problem with the order, Vawoo.co.uk will refund payments to the customer.

International Trade Laws

You agree and warrant that your use of Vawoo Payments will not involve any countries, entities, individuals or items prohibited by embargoes or some other regulations.

Recoupments

We reserve the right in our sole discretion to reimburse money to customers in the following circumstances:

  1. If the goods were not delivered within the time-frame determined by the platform (15 business days);
  2. The item ordered has arrived with manufacturing defects, is of poor quality or misdescribed;
  3. The product was paid but hasn’t been shipped within 5 business days;
  4. Buyer hasn’t received the tracking number or the tracking number is invalid;
  5. The number of items received is wrong;
  6. The item’s "sell by" date expired;
  7. The item has missing parts.

If you have any questions or concerns regarding our Payment Policy, please fill out our contact us form and our managers will get in touch with you in the shortest time possible.

Date of Last Revision: April 22, 2019